We will ensure to ship all products within 5-7 business days providing we have your order in stock. For custom orders we may need 7-10 business days. If for any reason we need additional time, someone will be in contact with you to advise the new estimated arrival date of your order.
Your convenience and time is important to us. We'll make your shopping experience with us as easy and risk free as possible. Please choose wisely as we do not refund or exchange for change of mind once order has been produced and made. This is applies to all products purchased online and is effective from when an order is submitted.
If for any reason you change your mind on your purchase or wish to cancel and we haven't yet started to produce or make your order, we can give you an online store credit. You must contact us as soon as you change your mind, with all your details (name, order number, email, phone number) and we can look into it for you. Please note, that we do not accept returns, refunds or exchange for custom made purchases and products.
The price paid for the frames is only for the frame itself and the glass/perspex as all our frames come with the non-reflective glass and this is more expensive than the standard glass. The artworks supplied in the frames are a complimentary addition we like to add in our frames, these are not for resale. The price paid is not reflective on the artwork itself. Please be aware that colours on screen and colours on print differ. This could be for a number of reasons, such as, screen resolution or screen settings. We have and will portray them as they are.
Faulty or damaged products
As soon as you have received your product, it's your responsibility to check it for any damage. You must report the damage with photos within 48 hours of the date received to firstname.lastname@example.org. You will need to wrap the product in it's original packaging to avoid any damaged when returning. If product comes back with any damage, we will not accept the refund of exchange.
The Art Mansion abides by the Australian Consumer Law and all our products come with a statutory guarantee.
1. When can you obtain a refund or replacement under the statutory guarantees?
(a) We are not required to provide a refund or replacement if you change your mind.
(b) If the product doesn’t comply with one of the consumer guarantees in the Australian Consumer Law, you are entitled to have the product repaired or receive a refund or replacement, depending on whether there is a major or non-major problem.
(c) The statutory guarantees include guarantees that the product:
• is of acceptable quality;
• is fit for any disclosed purpose; and
• matches its description or sample.
(d) You can choose a refund or exchange if a product has a major problem. This is when it:
• has a problem that would have stopped someone from buying the product if they had known about it;
• is unsafe;
• is significantly different from the description or a sample; or
• doesn’t do what we said it would, or what you asked for, and can’t be easily fixed.
(e) Alternatively, you can choose to keep the item and we will compensate you for any drop in value.
(f) For a non-major fault, we can repair the product in a reasonable time instead of offering a refund or replacement.
(g) Please keep your proof of purchase – e.g. your receipt.
returning a product
You will need to contact us immediately once you have received your product. Email us at email@example.com and please include:
• your full name
• order or purchase number
• date purchased
• a description of the damage or reason
• a photo of the damage (if applicable)
Once we receive all the above we will contact you and inform you of the next best steps to take.